07/03, 2009
ITIL Training – Are We Ready for V3
by William A Edwards MBCS, BA(Hons) In the summer of 2007, the Office of Government Commerce (OGC) launched the new version of its best practice framework for Service Management – known as ITIL (R) V3 – and since then, has been busy putting its new qualifications scheme into place. The new top-level certification for the latest version is known as the ITIL Expert qualification. It appears from figures r